The Honorable Federal Commissioner, Public Complaints Commission (PCC), Ogun State, *Hon. Morakinyo OgoOluwa Akinleye,* and his team formally received the *Ibadan Electricity Distribution Company (IBEDC)* delegation on *Wednesday, 12th March 2025,* at *11:00 AM*, at the *Public Complaints Commission office*, while the IBEDC Regional team was led by the Technical Manager, Engr Abiodun Ogun, Senior Communication Officer, Mr Ayodeji Bada, and the Legal Services Manager.
The meeting was convened to discuss collaboration between *IBEDC* and *Public Complaints Commission* to address electricity supply challenges, resolve customer complaints and improve service delivery in Ogun State.
During the meeting, it was noted that IBEDC has an approved number of prepaid meters allocated to it, which customers can choose from. It was stated that the prepaid meters used in Abeokuta and Abuja are the same, but they are more sensitive and require careful handling. Customers were advised not to exhaust all their energy units before loading or recharging another one to avoid technical issues that may require generating a code or contacting IBEDC for assistance.
A major part of the meeting included a question-and-answer session, where the Public Complaints Commission team, led by the Hon Commissioner sought clarifications on critical issues affecting electricity consumers. The IBEDC team provided responses on metering, power supply fluctuations, tariff band changes and complaint resolution mechanisms. It was highlighted that proper monitoring and regulation of electricity installations are necessary to prevent overload and transformer failures. Additionally, it was noted that when meters are properly installed, issues related to fluctuations and inconsistent power supply are significantly reduced.
The issue of loss of electricity for over two years around Dangote Cement was raised by the Honorable Federal Commissioner. He pointed out that there has been no electricity supply for over two years in areas like Ibese, Igbogila, Ijoun, Sawonjo, Igan-Okoto, Imasayi, Joga-Orile, and surrounding communities due to the construction of the *Dangote Cement plant*, which disrupted the electricity flow and nothing has been done to restore power. In response, IBEDC stated that Dangote Cement had promised to supply the necessary materials for electricity supply installations in the affected areas. However, IBEDC is still awaiting Dangote Cement to fulfill this promise and procure the required materials so that electricity can be restored.
One of the key challenges discussed was IBEDC’s poor record-keeping, which has caused inefficiencies in addressing customer complaints and service delivery. The Honorable Commissioner stressed that improving the company’s data management system would enhance transparency, accountability and customer satisfaction. Another issue raised was the movement of customers from one electricity tariff band to another, leading to complaints about billing inconsistencies.
The meeting also addressed the restoration of power supply in some areas after several years of blackout, especially at the *Federal Secretariat, Oke-Mosan,* where power supply has now been restored. It was recommended that adequate measures should be put in place to ensure that government offices and critical institutions receive a stable power supply. The provision of prepaid meters to these offices was suggested as a way to facilitate seamless transactions and reduce billing disputes.
IBEDC also acknowledged that the epileptic power supply in Ogun State is due to an ongoing upgrade by the Transmission Company of Nigeria (TCN) in Lagos. This upgrade has temporarily disrupted electricity distribution, but normal supply is expected to be restored within 20 days. IBEDC has been making radio announcements to keep customers informed about the situation and the expected timeline for resolution.
At the conclusion of the meeting, both parties agreed on key steps to improve electricity service delivery in Ogun State. It was recommended that IBEDC enhance its record-keeping system, ensure proper installation of meters and provide prepaid meters to government offices to improve billing efficiency. Additionally, public awareness efforts should be intensified through radio announcements and customer engagement initiatives. The progress of TCN’s upgrade should also be closely monitored to ensure timely restoration of stable power supply.
Both IBEDC and Public Complaints Commission reaffirmed their commitment to working together to enhance electricity distribution, improve customer satisfaction and ensure better regulatory compliance in Ogun State.